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I received the wrong kit

We’re sorry to hear that you have received the wrong kit. We will endeavour to solve this for you as soon as possible. 

To get the process rolling please use the form below to describe the kit you have received (and for which course). If you are uncertain, please include a description of the items.

Please ensure that the kit you received is in good condition and the items included are unopened and not used. We will endeavour to rectify this issue for you but must ensure that the kit you received is returned as new. 

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you an New Zealand Beauty School student?*
Name*
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Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.
This field is for validation purposes and should be left unchanged.

Please ensure that the kit you received is in good condition and the items included are unopened and not used. We will endeavour to rectify this issue for you but must ensure that the kit you received is returned as new.

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