How long will it take to receive my kit?

The following information will hopefully assist you with your question regarding receiving your kit. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

Kit orders can take 2-3 weeks once your cooling off period ends. If it is still within this timeframe your kit will be on it’s way to you shortly.

It’s been longer than 3 weeks

If you still haven’t received your kit after 3 weeks please submit a missing kit enquiry via the form below and we will be in touch within 48 hours.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

"*" indicates required fields

Are you a New Zealand Beauty School student?**

Yes

Name*

First Last

Email*

Phone*

Course name*

Assignment enquiry type*

Cancellation enquiry type*

Kit enquiry type*

Verify postal address*

City*

Untitled*

Untitled

Please tell us which kind of advice you are looking for:

Please select reason for cancellation*

Cooling-off period status*

Assignment name or number:*

Please enter the name or number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

Tell us more about your login issues*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about your billing enquiry?*

Any further information?

Do you have anything to add about receiving your certificate?*

Any further information?

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Tell us more about your cancellation enquiry*

Please tell us a bit more about why you would like to cancel your course below.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

Hidden

Timezone

Phone

This field is for validation purposes and should be left unchanged.

Was this article helpful?

How Can We Help?

How long will it take to receive my kit?

It’s been longer than 3 weeks

Service request

How can we improve this article?

Please submit the reason for your vote so that we can improve the article.