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How long will it take to receive my kit?

The following information will hopefully assist you with your question regarding receiving your kit. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

Kit orders can take 2-3 weeks once your cooling off period ends. If it is still within this timeframe your kit will be on it’s way to you shortly.

It’s been longer than 3 weeks

If you still haven’t received your kit after 3 weeks please submit a missing kit enquiry via the form below and we will be in touch within 48 hours.

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