I received the wrong kit

We’re sorry to hear that you have received the wrong kit. We will endeavour to solve this for you as soon as possible.

To get the process rolling please use the form below to describe the kit you have received (and for which course). If you are uncertain, please include a description of the items.

Please ensure that the kit you received is in good condition and the items included are unopened and not used. We will endeavour to rectify this issue for you but must ensure that the kit you received is returned as new.

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Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you a New Zealand Beauty School student?**

Yes

Name*

First Last

Email*

Phone*

Course name*

Assignment enquiry type*

Cancellation enquiry type*

Kit enquiry type*

Verify postal address*

City*

Untitled*

Untitled

Please tell us which kind of advice you are looking for:

Please select reason for cancellation*

Cooling-off period status*

Assignment name or number:*

Please enter the name or number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

Tell us more about your login issues*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about your billing enquiry?*

Any further information?

Do you have anything to add about receiving your certificate?*

Any further information?

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Tell us more about your cancellation enquiry*

Please tell us a bit more about why you would like to cancel your course below.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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Timezone

Phone

This field is for validation purposes and should be left unchanged.

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