Issues logging in

PostedMarch 22, 2021

UpdatedApril 19, 2021

Having trouble logging in to access your course?

Issue 1: My login isn’t working/I can’t remember my password

Start by resetting your password. If the password reset hasn’t worked, please enter the email address you enrolled with below and we will be in touch shortly to assist

Issue 2: I registered with an incorrect email address

If you registered with the wrong email address you will need to contact us via the form below and we will update your details within the system. This usually takes up to 48 hours to process, and then you’ll then receive an email with your new login details.

Issue 3: I can’t remember the email address I registered with

Please contact us using the form below if you can’t remember the email address you registered with.

Issue 4: I can’t find my login details

Check out our instructions for finding your login details here.

If you still can’t find your enrolment email with your login credentials please contact us via the form below and we will send you an email with your login credentials within 48 hours.

Service request

Haven't found the answers you're looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

Are you a New Zealand Beauty School student?**
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- No
Name*
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Email*
Phone*
Course name*
Login issue*
Assignment enquiry type*
Cancellation enquiry type*
Kit enquiry type
Please tell us which kind of advice you are looking for:
Please select reason for cancellation*
Cooling-off period status*
Assignment name or number:
Please enter the name or number of the assignment, you would like assistance with
Please include an image of the kit and items
Accepted file types: jpg, jpeg, png, gif.
Tell us more about your login issues*
Please give us more details about your issues with logging in.
Tell us more about your assignment issue*
Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.
Please tell us about which area of the course you are struggling with*
Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.
Do you have anything to add about your billing enquiry?*
Any further information?
Do you have anything to add about receiving your certificate?*
Any further information?
Tell us more about why you would like additional time*
Let us know how much additional time you need and why and we will get back to you shortly.
Tell us more about your kit issue*
Please provide more details about your kit issue.
Tell us more about your enrolment proof request*
If you have any specific requests for your proof of enrolment please provide them here.
Tell us about your aspirations*
If you've completed your course and you're wondering what to do next, give us some more information and we will get in touch.
Tell us more about your cancellation enquiry*
Please tell us a bit more about why you would like to cancel your course below.
Let us know what you need help with*
Give us as much detail as possible so we can help you as best we can.
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Issues logging in

Issue 1: My login isn’t working/I can’t remember my password

Issue 2: I registered with an incorrect email address

Issue 3: I can’t remember the email address I registered with

Issue 4: I can’t find my login details

Service request

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Issues logging in

Issue 1: My login isn’t working/I can’t remember my password

Issue 2: I registered with an incorrect email address

Issue 3: I can’t remember the email address I registered with

Issue 4: I can’t find my login details

Service request

How can we improve this article?

Please submit the reason for your vote so that we can improve the article.